Accessibility Statement

This accessibility statement applies to This website is run by North East Lincolnshire Council (NELC) and we want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Navigate and browse the site using non-pointing devices, such as keyboards, switches, voice or sip and puff devices
  • zoom in to at least 500% without the text spilling off the screen
  • Adjust the size of fonts using your browser or operating system settings
  • Be informed in advance if a link contains a document or directs you to another site
  • Visually determine which element has keyboard focus, at all times
  • listen to all of the website using a screen reader (including the most recent versions of JAWS, NVDA, VoiceOver or TalkBack)
  • Access this site with your chosen combination of device, browser and assistive technology
  • Have an easy way to contact us in the event you discover an issue on our site, that prevents you or someone else accessing a part of our site

How accessible this website is:

This site is not compliant with the Web Content Accessibility Guidelines version 2.2 AA standard. The non-compliance(s) are listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

Non-compliance with the accessibility regulations:

  • The navigation dropdown can’t be accessed using a keyboard failing Success criterion 2.1.1 Keyboard – Level A

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


Address: Municipal Offices, Town Hall Square, Grimsby, DN31 1HU

The council will consider your request and get back to you in 21 working days.

The council is always looking to improve the accessibility of this website. If you find any problems not listed on this page or think the council is not meeting accessibility requirements, please contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how the council responds to your complaint, contact the Equality Advisory and Support Service (EASS) – external site 

Contacting us by phone or visiting us in person

The Municipal Offices have audio induction loops and this facility is available at: North East Lincolnshire Council, Municipal Offices, Town Hall Square, Grimsby, North East Lincolnshire, DN31 1HU.

The Municipal Offices Reception is open Monday to Friday from 9 am to 4pm (excluding bank holidays) currently offering a limited service.

Our phone lines are open Monday to Friday from 8.30am to 5pm (excluding bank holidays).

Find out how to contact us: NELC – Contact us

Technical information about this website’s accessibility

The North East Lincolnshire Council are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.2 AA standard – external site.

The CreateNEL platform was tested using the Web Content Accessibility Guidelines Evaluation Method (WCAG-EM) and we tested this site against the full WCAG 2.2 AA criteria. The site has no known accessibility violations against either Level A or Level AA on any of the pages tested.

Non-accessible content

Whilst the platform itself isn’t accessible, we are aware there are some issues that are part of the WCAG 2.2 AA specification, but are exempt under the PSBAR regulations

  • Social media embeds are part of the exemption of third-party products that we have no ability to edit and are not required to be accessible due to being not created by us and unpaid for.

How we tested

CreateNEL had been tested through both manual accessibility testing backed up with automatic testing to help ensure that accessibility standards are being met. To ensure this both manual and automatic tests were made. Elements that were tested manually are contrast differences, keyboard navigation, hover and focus elements, alt text for images is assigned. Automated tools were then used to detect any further issues using:

  • axe
  • NVDA
  • Arc toolkit

Through the combination of these tools and manual methods this helped ensure as many accessibility issues are resolved prior to this site going live.

Disproportionate burden


Content that’s not within the scope of the accessibility regulations

All PDFs and other office file formats that were published before 23 September 2018 are not in the scope of the regulations, however, we will review all attachments where possible and replace with HTML as part of our continuous improvement process across our digital portfolio. Any new PDFs or Word documents we publish will meet accessibility standards.

Videos that were published before 23 September 2020 do not have captions and an audio description. Any new videos will only be published with these features, in order to provide pre-recorded media that can be accessed by everybody.

Preparation of this accessibility statement

This statement was prepared on 24 November 2023 It was last reviewed on 24 November 2023.

This website was last tested on 24 November 2023. The test was carried out by a member of North East Lincolnshire Council’s Web Team.

We used this approach to deciding on a sample of pages to test manual selection based upon web traffic, random selection using a random number generator. We tested 5 pages and the home page, which are listed here:

Third-party accessibility statements

We require that any new third party systems we commission for the website are Web Content Accessibility Guidelines 2.2 AA compliant. However, third party applications are partly or wholly out of our control and so may not conform to the same levels of accessibility as the rest of the website. Third party applications include:

  • We use social media feeds to display some external content, this is exempt from accessibility requirements as the embed is free and not coded or paid by us.
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